IT Support Agreements

Our support agreements offer the best possible solution for small to medium sized businesses with either no fulltime IT support staff or an IT staff with limited resources. With Applied Software Technologies as your support partner your staff will be able to focus on your business and not your computer network. Applied Software can tailor a support agreement to fit the unique needs of your specific company. To learn more, click here to download our IT Support Overview.

Our Support Agreements Offer:

Unlimited calls/submitted tickets to the Help Desk
Unlimited On-site Engineer Support
Unlimited remote support for trouble tickets opened though the Help Desk
Unlimited remote support with users connecting to the customer location
AST will jointly work with vendor Tech Support for all major business application systems that are under an active support agreement.
24x7 monitoring of servers, network, and all critical components, with automatic notification of engineer based on alarms.
Execution of weekly and monthly tasks.